Part 1 of 6
Your operation
First, a quick read on who you are and what you ship. So we can match recommendations to your reality.
1Which best describes your company? *
Retail / e-commerce brand
Manufacturer
Drop-shipping
3PL / fulfilment provider
Marketplace seller
Other
2How big is your company?
1–10 people
11–50
51–250
251–1,000
1,000+
3Where is your business based? *
Helps us understand which regulations and carriers apply to you.
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Netherlands
Spain
Sweden
Switzerland
United Kingdom
Other
4What do you mainly ship? *
Select up to 3 categories.
Apparel & textiles
Footwear
Beauty & cosmetics
Electronics
Health & medical devices
Supplements & food
Home & living
Toys & hobby
Auto & industrial parts
Building materials
Beverages
Other
5How many parcels (boxes/shipments) do you ship per month? *
A rough order of magnitude is fine — counting the number of separate boxes that leave your dock.
< 500
500–2,000
2,000–10,000
10,000–50,000
50,000–200,000
200,000+
6How many unique SKUs are in your active catalogue?
< 50
50–250
250–1,000
1,000–10,000
10,000+
7Do you ship fragile items?
No, never
Sometimes (< 25%)
Often (25–75%)
Almost everything is fragile
Part 2 of 6
Your boxing setup
How you actually pack the boxes. This is where Tetrik does its work, so we want to know everything.
8How many different box sizes do you currently use? *
1 — one box for everything
2–3
4–6
7–12
13+
On-demand / made-to-fit
9Do you combine multiple SKUs (mixed sizes) in a single box?
Always — multi-line is the norm
Often
Sometimes
Rarely
Never — one SKU per box
10How is the boxing physically done? *
100% manual
Manual pack, software suggests box
Semi-automatic
Fully automated
Outsourced to 3PL
11How is the box size decided for each order?
Select all that apply.
Packer's gut / eyeballing
Static rule per SKU
WMS / OMS picks it
Cartonisation software
Carrier's calculator
Custom in-house algorithm
Other
12Roughly, what % of an average shipped box is empty space? *
Per the PPWR definition, empty space = everything in the box that isn't the product itself — including all filler materials (bubble wrap, air cushions, paper cuttings, foam, polystyrene, wood wool, etc.). Industry average is around 40%. Slide to your honest guess.
13What do you use to fill the empty space inside the box?
Select all that apply. The PPWR explicitly names these as "empty space" — none count as product.
Nothing — items fit tight
Bubble wrap
Air pillows / air cushions
Paper wrap (kraft / PaPair / Geami)
Paper cuttings / shredded paper
Foam peanuts
Foam sheets
Foam wool
Sponge filler
Wood wool / excelsior
Polystyrene (EPS / styrofoam)
Cardboard inserts
Biodegradable / mushroom
Other
Part 3 of 6
Boxes, software & inventory
Where your boxes come from, how much you hold, what runs the show.
14What's the typical lead time from your box supplier(s)?
< 1 week
1–2 weeks
2–4 weeks
1–2 months
2+ months
Not sure
15How much box inventory do you typically hold?
JIT — almost none
1–2 weeks
2–4 weeks
1–3 months
3+ months stockpile
Not sure
16Which boxing / fulfilment software do you use?
Select all that apply.
None / spreadsheets
SAP
Oracle / NetSuite
Microsoft Dynamics
Manhattan
Blue Yonder
ShipStation
ShipHero
Logiwa
ProShip / cartonisation
Custom / in-house
I don't know
Other
Part 4 of 6
Logistics & channels
How you get boxes out the door — and where the orders come from.
17What % of your shipments cross your country's border?
Cross-border orders mean different carriers, volumetric divisors and fees, customs and CO₂ — useful for sizing your real exposure. Counts both outbound shipments and inbound goods crossing in.
0% — domestic only
< 10%
10–25%
25–50%
50–75%
75%+
Not sure
18How does your delivery carrier charge you?
DIM = "dimensional weight" — what a carrier bills when the box's volume costs more than its actual weight.
Per box / parcel
By weight
Volumetric (m³ / DIM)
Per pallet / m³ (freight)
Mixed — depends on lane
Not sure
19Do you ever pay extra because your parcels are bigger than they are heavy?
Carriers compute a "DIM weight" (dimensional weight) from your box dimensions (L×W×H ÷ a "divisor", often 5000). If it comes out higher than the real weight, they bill the higher one. Large shippers negotiate the divisor up to soften the blow.
Yes — regularly, this stings us
Sometimes — oversized parcels
No — only actual weight
Don't know / haven't checked
20What does the average parcel cost you to ship?
Rough ballpark — your blended average across carriers and lanes. Lets us turn % savings into actual €.
< €3
€3–€6
€6–€10
€10–€20
€20–€50
€50+
Not sure
21Which delivery companies do you use?
Select all that apply.
DHL
UPS
FedEx
PostNL
DPD
GLS
USPS
Royal Mail
Amazon Logistics
Local / regional
Own fleet
Other
22Where do your orders come from?
Select all that apply.
Shopify
WooCommerce
Magento
BigCommerce
Wix
Squarespace
Own / custom platform
Amazon
eBay
Bol.com
B2B / closed customer portal
EDI / direct integration
Offline only
Other
23In your business, who actually pays the delivery fee?
Select all that apply — usually it's a mix. This determines who feels DIM penalties and who captures shipping savings.
Customer pays — visible at checkout
We absorb it — free shipping
Threshold — free above a minimum
B2B — on customer's carrier account
Marketplace handles it (FBA, etc.)
Not sure
Part 5 of 6
Regulation & where it hurts
PPWR is rewriting the rules of packaging in Europe. And no boxing process is pain-free. Tell us yours.
24How familiar are you with PPWR? *
EU Packaging & Packaging Waste Regulation — caps empty space at 50% from 2030 (or 2031, depending on Commission timing).
1
2
3
4
5
Never heard of itWe're compliance-ready
25How ready are you for the 2030 PPWR deadline?
What deadline?
Aware, no plan yet
Plan in progress
Already compliant
N/A — non-EU
26Drag each pain point into the box that best describes how much it hurts. *
Drag (or tap on mobile) into "Biggest pain" — top is worst — or "No pain". Anything in the middle box is "meh".
Unsorted
☰Too much void space — shipping air
☰Cardboard & filler costs
☰Damaged / returned goods
☰Slow or inconsistent packers
☰Too many box sizes to manage
☰Forecasting box demand
☰Volumetric shipping fees
☰PPWR / sustainability reporting
☰Software doesn't talk to each other
☰Customer complaints (oversized)
Biggest pain (top = worst)
No pain
27If you could make one wish to improve your boxing process, what would it be?
Part 6 of 6
Pricing reality check
Tetrik is a SaaS tool — a monthly subscription. To price it fairly, we'd love your honest read. No commitment, no sales tricks. (Optional, but gold for us.)
28Right now, how much does your team spend per month on packaging or fulfilment software?
All tools combined — WMS, cartonisation, shipping software, etc.
Nothing — we don't pay for SaaS
< €50/mo
€50–150/mo
€150–500/mo
€500–1,500/mo
€1,500–5,000/mo
€5,000+/mo
Not sure
◆ Quick refresher — what is Tetrik?
Tetrik is an ML-powered tool that rightsizes your box catalogue and your inventory at the same time. It finds the sweet spot between having enough box sizes to cut void space and few enough to keep operations simple — so you spend less on shipping, less on cardboard, less on CO₂, and stay PPWR-compliant.
1 · Input & Parameters
2 · Results
29At what monthly price would Tetrik feel like a fair deal — good value for what it does?
Honest gut feel on the SaaS monthly fee — not a commitment.
< €50/mo
€50–150/mo
€150–500/mo
€500–1,500/mo
€1,500–5,000/mo
€5,000+/mo
Depends on ROI delivered
30At what monthly price would Tetrik feel too expensive — a hard no, even if it worked perfectly?
Above €100/mo
Above €250/mo
Above €500/mo
Above €1,500/mo
Above €5,000/mo
Above €10,000/mo
No upper limit if ROI is clear
Almost done
Want a directional benchmark?
The survey is the start. Leave your email and we'll send you two things: your directional benchmark based on industry data + your answers, and a personal access code for the Tetrik tool — where you upload a CSV or Excel of your orders for the real diagnosis: your actual void %, savings, and PPWR readiness.
Early-access perks — pilot pricing, founding-customer benefits, and a personal access code for the Tetrik tool to upload your CSV or Excel for the precise diagnosis.
I consent to AmPhi Labs B.V. i.o. (operating Tetrik) processing my responses and email for this research and early-access invitations. I can withdraw consent any time by emailing hello@tetrik.ai with "SURVEY OPT-OUT" — we delete identifiable data within 14 days. See our Privacy Policy and Research Survey Notice.